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| How Business Phone Systems Improve Small Business Productivity, by Telephony World |
Effective phone handling processes help to ensure a company has a professional image. The productivity of an office can be significantly increased by utilizing effective procedures for managing telephone calls. Using small business PBX systems for incoming and outgoing calls requires an effective process in order to avoid problems such as losing important calls and transferring telephone calls to the wrong person.
Let’s take a look at ways to improve the handling of incoming and outgoing business calls and how SMBs are using small business PBX systems to portray a more professional, seamless client experience.
Managing Incoming Call Volume
Ensuring Consistency on Outgoing Calls
A More Professional Look Sets You Apart From the Competition
Click here for the article.
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| What is Unified Communications, by the International Engineering Consortium |
According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes.
Unified communications (UC) encompasses several communication systems or models including unified messaging, collaboration, and interaction systems; real-time and near real-time communications; and transactional applications.
Click here for the article.
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| The BIG guide to VOIP for small business, by Forbes Magazine |
At the moment, small- and medium-sized businesses (SMBs) have perhaps the most to gain from the explosion of new VOIP services. In one move, businesses can outsource their communications, doing away with clunky, on-site PBX equipment and reduce their monthly phone bills. Some of the new VOIP services for smaller companies also offer new tools like "unified messaging" (converged voicemail and e-mail) that can actually improve productivity.
Click here for the article.
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| Is your business ready for VOIP? by Small Business Trends |
VoIP, short for Voice over Internet Protocol, is a technology that translates speech into small data packets, sends these packets over broadband data connections rather than traditional phone lines, and translates them back into voice once they reach their destination. The Radicati Group recently predicted that 74 percent of all corporate phone lines will use VoIP in the next three years. For business owners taking the leap to VoIP from traditional phone system services, the ability to send voice traffic over data networks translates into major benefits.
Click Here for the article.
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| Lab Testing Report: Cisco 500 Series, by Miercom |
Key Findings
- Complete Unified Communications solution set up and operational in less than 15 minutes with full telephony feature set, QoS and VLANs
- Simplified system modifications and updates via Cisco Configuration Assistant GUI interface
- Supports full array of Cisco IP end points including hard phones, wireless and softphones
- IP-PBX with voice mail, Automated Attendant, Integrated messaging, PSTN gateway, PoE switch, DHCP server, firewall and wireless access point in a single device
Click Here for complete report.
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| Phone System Buyers Guide, presented by Buyerzone.com |
Table of Contents
- Business phone systems introduction
- Types of commercial phone systems
- Sizing office phone systems
- Feature of office telephone systems
- CTI and advanced features
- Office phone dealers
- Pricing for office telephones
- Phone system buying tips
Click here for the guide.
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| Debunking Myths of Unified Communications, by Cisco |
As voice, video, and data networks converge into a single user experience, more organizations are seeing the value in deploying IP-based unified communications solutions. These solutions integrate telephony, unified messaging, voicemail, customer contact solutions, audio and video capabilities, rich-media conferencing, and presence and mobility solutions with business processes. However, as with any emerging technology, myths have evolved about the use, value, and effectiveness of unified communications.
Click Here for the White Paper.
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| How to buy a business VOIP system, by Buyerzone.com |
VoIP has been touted as “coming soon” since the first PC-to-PC telephony applications were introduced in 1995 – and it looks like it may have finally arrived. In recent years the audio quality has improved drastically, the technology has gotten cheaper, and business adoption has started to spike.
Click Here for the guide.
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| Cisco launches unified communications for small business, by Computer World |
In many cases, Cisco's small business system will be the first time a set of communications capabilities are combined in one place, analysts said. Several large vendors sell voice switches that small businesses can use, but creating an affordable set of applications designed for small businesses is something new, analysts said.
Click Here for the article. |
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